Refunds and the right of withdrawal

Seller, payment and documents by destination

For direct sales in metropolitan France, S7WILD is the seller and PayPal the payment provider. For international software sales offered through Stripe Managed Payments / Sold through Link, Stripe/Link is the merchant of record and issues tax documents. S7WILD remains the software publisher, licensor and technical support contact.

GE-87 and DUST DOJO! are offered in metropolitan France, including Corsica, through PayPal, and in supported foreign billing countries through Stripe Managed Payments. The current country list is shown at checkout for each product. French overseas territories are not open for purchases. BROADCAST! and MASTER! purchases remain limited to metropolitan France. FINISH! availability is shown before payment.

For direct French sales, S7WILD issues the invoice and, where needed, the credit note. The invoice and contract accompany the order confirmation. The software and activation materials are available from the customer account after payment verification and provision of the contractual confirmation.

Audio technology · ASIO®

ASIO is a trademark of Steinberg Media Technologies GmbH, registered in Europe and other countries.

ASIO is a registered trademark of Steinberg Media Technologies GmbH.

1. The withdrawal period

For a distance purchase of digital content or a service, a consumer generally has 14 days from conclusion of the contract to notify withdrawal without giving a reason, subject to the statutory exceptions described below. The day of conclusion is not counted; a deadline falling on a Saturday, Sunday, public holiday or non-working day is extended to the next working day. Missing information about this right triggers the extension prescribed by law.

This page explains the rules in the terms of sale without restricting the customer's statutory rights.

2. Software not supplied on a tangible medium

Supply before the period ends requires your express consent to immediate commencement and your express acknowledgement that you lose your right of withdrawal. These choices are separate from acceptance of the terms of sale, with no pre-ticked checkbox. Confirmation of the contract and these consents is provided on a durable medium that you can retain before supply begins.

The right is lost only once supply has begun and the statutory conditions are satisfied. Payment, acceptance of the terms of sale or simply visiting your account is not sufficient. If these conditions are not met, S7WILD cannot rely on this exception to refuse your request.

3. Audio services

Early performance of a paid service requires your express request. The right of withdrawal can be lost only after full performance, with your prior express consent and prior acknowledgement of this consequence. Payment or listening to a preview does not, by itself, amount to full performance of the purchased service.

If you withdraw after performance has begun at your express request but before it is complete, only the proportion of the service actually supplied may be payable, in proportion to the agreed price and under the statutory conditions. No amount is payable on this basis in the absence of an express request or the required information.

4. How to notify us of your decision

Use the “Withdraw from the contract here” function, send an unambiguous statement to contact@s7wild.com, or send it by post to the business address in the terms of sale. The model declaration in the terms is optional. Sending the notification before the deadline is sufficient.

Identify the contract using the order reference or details that allow it to be found. No reason is required. The form provides an acknowledgement of receipt that you can retain; keep it with your order confirmation.

S7WILD telephone contact : +33 7 68 92 70 66.

5. Refunds and access to the product

A refund legally due following withdrawal is made without undue delay, no later than fourteen days after notification, through the original payment method. For a Stripe Managed Payments sale, Stripe/Link processes the refund and issues the corresponding tax document; S7WILD can be contacted for follow-up and assistance. Another method requires your express agreement and must not cause any fees. Provider fees borne by the seller are not deducted from the amount legally due to the customer. The time taken by the provider or bank to display the credit does not alter legal obligations.

You may request a refund or invoke a statutory guarantee directly with S7WILD; opening a PayPal dispute or a bank chargeback is not required. Those procedures have their own rules and time limits without limiting your statutory remedies. The same amount is not refunded twice; S7WILD reconciles refunds and disputes already processed without suspending your statutory rights.

When the contract ends with a full refund, the right to use the relevant licence ends and new downloads and activations are blocked. You must stop using the corresponding copies. An offline certificate already installed may not be deactivated remotely immediately. A price reduction or partial refund does not, by itself, remove a licence that remains in force. Your rights in your music remain yours.

6. Defects, non-receipt or duplicate payment

Withdrawal is separate from the statutory guarantees of conformity and remedies for a failure to supply. These do not depend on retaining a right of withdrawal. A product's digital nature does not mean that no refund is ever possible.

For a licence or file not received, duplicate billing or a technical incident, contact support with the order reference and a description of the problem. S7WILD checks payment and supply, then provides the remedy due: renewed access, bringing the product into conformity, a price reduction or termination and refund, under the statutory conditions.